Auto-healing answers the question "fix it fast." But not all failures can auto-heal. When multiple services are down, when customer data is at risk, when business impact is severe — human judgment is irreplaceable. The question becomes: when a human must act, how do we coordinate them?
This is the domain of incident management — detecting who needs to act, assembling the right people, giving them shared context, tracking remediation steps, and learning post-incident. In 2010s, this lived in PagerDuty or VictorOps, integrated via webhooks